Operations Specialist
Location: Tel Aviv, Israel Type: Full Time Why PayMe? PayMe is a Tel Aviv based FinTech startup that provides the world’s leading 360 financial solution for small businesses. PayMe’s platform enables every small business to: Accept payments online & in person. Pay vendors easily and automatically. Access real time funding & Credit as needed. Access full invoicing and bookkeeping solution. Use multiple pre-integrated 3rd party services. We’re targeting one of the largest markets in the world. Small businesses represent 99% of the world’s businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. PayMe is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should “Let The Baker Bake!” What’s unique about PayMe? We’ve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the company’s evolution. We are currently processing billions in volume for 80,000+ businesses and we’re just getting started. If you are talented, humble and ambitious – now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey. About the opportunity: As an Operations Specialist at PayMe, you will play a crucial role in optimizing and managing our back-office operations while ensuring seamless delivery to our small business clients. You will be responsible for Monitoring, overseeing automated processes, improving control systems, and maintaining operational excellence across our financial services platform. this role requires strong analytical skills, attention to detail, and commitment to driving operational efficiency. What you will be doing: Design, implement, and optimize back-office processes to ensure efficient operations and service delivery. Develop and maintain automated workflows and systems to reduce manual work and improve accuracy. Establish and monitor control mechanisms to ensure compliance with financial regulations and company standards. Analyze operational data to identify bottlenecks, and opportunities for process improvement. Collaborate with finance, technology, and customer service teams to streamline cross-departmental processes. Document all operational procedures and maintain comprehensive documentation. Monitor system performance and troubleshoots operational issues as they arise. Assist in the implementation of new systems and technologies to support business growth. Ensure all operations comply with relevant financial regulations for exempt and licensed small businesses. Participate in continuous improvement initiatives and contribute to operational strategy development. Requirements: 2-3 years of experience in operations, process improvement, or back-office roles, preferably in financial services (advantage). Strong analytical and problem-solving skills with attention to detail. Knowledge of financial regulations and compliance requirements (advantage). Excellent organizational skills and ability to manage multiple priorities simultaneously. Strong communication skills, both verbal and written. Ability to work effectively both independently and as part of a team. Flexibility to adapt to changing business needs and work requirements. Culture at PayMe: Our philosophy centers around end-to-end ownership, which means that every team member is empowered and accountable. We love independent contributors that are fast learners and problem solvers by nature. We love positive people that are proactive about improving things and don’t accept the status quo. We believe true innovation comes from a deep understanding of your area of responsibility so each team member is expected to be an expert in their field and know the ins and outs of how things really work. We know the best people want to work alongside the very best and tackle the most challenging problems at a global scale. We have high standards and high expectations from one another. We set ambitious goals and work together to accomplish them. Excuses are for other people… We deliver. Please send your CV to: team@payme.io
Customer Support Specialist
Location: Tel Aviv, Israel Type: Full Time Why PayMe? PayMe is a Tel Aviv based FinTech startup that provides the world’s leading 360 financial solution for small businesses. PayMe’s platform enables every small business to: Accept payments online & in person. Pay vendors easily and automatically. Access real time funding & Credit as needed. Access full invoicing and bookkeeping solution. Use multiple pre-integrated 3rd party services. We’re targeting one of the largest markets in the world. Small businesses represent 99% of the world’s businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. PayMe is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should “Let The Baker Bake!” What’s unique about PayMe? We’ve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the company’s evolution. We are currently processing billions in volume for 80,000+ businesses and we’re just getting started. If you are talented, humble and ambitious – now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey. About the Opportunity: We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. What you’ll be doing: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary. Maintain a high level of product knowledge to effectively address customer questions and concerns. Document all customer interactions and resolutions accurately and thoroughly in the company’s CRM system. Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction. Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives. Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible. Requirements: High level Hebrew speaker – both verbal and written. Provide independent and high-quality responses to our customers via phone and email Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions Update our internal databases with information about technical issues and useful discussions with customers Gather customer feedback and share with our Product, Sales and Marketing teams Identify process and product inefficiencies, gather feedback, data and examples from customers and agents, and partner with product development organization to deliver innovative and technology focused solutions Service-oriented personality with a can-do attitude Detail-oriented and capable of handling multiple responsibilities. Experience with Zendesk, Google Calendar, Gmail, and Slack – a big plus Strategic, Decisive, collaborative, innovative Strong problem solving / troubleshooting skills Familiarity with our industry is a plus Excellent communication and problem-solving skills Multi-tasking abilities Culture at PayMe: Our philosophy centers around end-to-end ownership, which means that every team member is empowered and accountable. We love independent contributors that are fast learners and problem solvers by nature. We love positive people that are proactive about improving things and don’t accept the status quo. We believe true innovation comes from a deep understanding of your area of responsibility so each team member is expected to be an expert in their field and know the ins and outs of how things really work. We know the best people want to work alongside the very best and tackle the most challenging problems at a global scale. We have high standards and high expectations from one another. We set ambitious goals and work together to accomplish them. Excuses are for other people… We deliver. Please send your CV to: team@payme.io
Product Manager
Location: Tel Aviv, Israel Type: Full Time Why PayMe? PayMe is a Tel Aviv based FinTech startup that provides the world’s leading 360 financial solution for small businesses. PayMe’s platform enables every small business to: Accept payments online & in person. Pay vendors easily and automatically. Access real time funding & Credit as needed. Access full invoicing and bookkeeping solution. Use multiple pre-integrated 3rd party services. We’re targeting one of the largest markets in the world. Small businesses represent 99% of the world’s businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. PayMe is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should “Let The Baker Bake!” What’s unique about PayMe? We’ve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the company’s evolution. We are currently processing billions in volume for 80,000+ businesses and we’re just getting started. If you are talented, humble and ambitious – now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey. About the opportunity: Take full ownership of our accounting and invoicing product and manage the entire lifecycle, from ideation and business case through launch and growth. Create a product roadmap while turning incomplete, conflicting, or ambiguous inputs into solid action plans. Serve as the product leader of the agile development team, create user stories and specs, lead planning work, and monitor KPIs. Communicate directly with customers and internal stakeholders to understand needs and analyze market requirements. Work daily with the R&D team, understand the technical dependencies, and make decisions on product features and priorities with optimizing the use of resources. Requirements: Proven knowledge and experience with creating user portals, dashboard, onboarding flows and amazing UX experiences. 3+ years hands-on product management experience. A track record of planning & creating frictionless user experiences. Experience with complex platform products such as: Analytics, Payments, Risk Management. Ability to think of creative solutions to complex problems. An ability to explain complex concepts and ideas in a simple and clear way to people from various backgrounds. Exceptional stakeholder management skills with a track record of aligning different teams’ priorities to drive commitment to a shared goal. To be self-organized, process driven and love to measure everything. Experience in working intensively with technical teams. Worked in an “Agile” development environment. Nice to have experience: You are a former founder. Have experience with APIs. Have experience with FinTech and payments specifically. Have experience with data centric tools such as Kibana, Tableau etc. Have a deep technical background. Culture at PayMe: Our philosophy centers around end-to-end ownership, which means that every team member is empowered and accountable. We love independent contributors that are fast learners and problem solvers by nature. We love positive people that are proactive about improving things and don’t accept the status quo. We believe true innovation comes from a deep understanding of your area of responsibility so each team member is expected to be an expert in their field and know the ins and outs of how things really work. We know the best people want to work alongside the very best and tackle the most challenging problems at a global scale. We have high standards and high expectations from one another. We set ambitious goals and work together to accomplish them. Excuses are for other people… We deliver. Please send your CV to: team@payme.io