Location: Tel Aviv, Israel
Type: Full Time
Why PayMe?
PayMe is a Tel Aviv based FinTech startup that provides the world’s leading 360 financial solution for small businesses.
PayMe’s platform enables every small business to:
- Accept payments online & in person.
- Pay vendors easily and automatically.
- Access real time funding & Credit as needed.
- Access full invoicing and bookkeeping solution.
- Use multiple pre-integrated 3rd party services.
We’re targeting one of the largest markets in the world. Small businesses represent 99% of the world’s businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. PayMe is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should “Let The Baker Bake!”
About the opportunity:
Every merchant that joins our platform starts their journey through KYC. As a KYC Support Specialist, you’ll be at the heart of that process — verifying merchant information, managing compliance requirements, and helping the team strike the right balance between operational efficiency, strong conversion rates, and the highest regulatory standards.
What you’ll be doing:
- Manage the end-to-end KYC onboarding process — merchant verification, document review, account validation, and compliance checks.
- Perform merchant due diligence to identify risks, inconsistencies, or suspicious activity, and support broader fraud prevention and risk assessment efforts.
- Communicate daily with merchants, collecting information, resolving issues, and guiding them through onboarding — while ensuring no case falls through the cracks.
- Partner with local and international acquirers and financial institutions to manage approvals and ongoing requirements.
- Proactively identify recurring issues, investigate root causes, and drive solutions.
- Support business growth while ensuring compliance with regulatory and internal requirements
- This is a hands-on operational role that combines analytical work with daily communication with merchants, acquirers, and financial partners. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously
Requirements:
- Native Hebrew – a must
- High level English (written and spoken).
- 1+ years of hands-on experience in KYC, Payments, Risk Operations, Fraud Prevention, or Merchant Operations.
- Attention to detail – sometimes a tiny detail can have a huge effect. Let’s catch it early.
- Order and structure – there are hundreds of merchants in the KYC process. Each at a different stage. Staying organized is key.
- Assertiveness – a big part of the job is with the credit card companies and merchants. A fast effective process is the best process.
- Experience with SQL.
- AI literacy – ability to effectively use AI tools to improve productivity, research, and analysis.
Culture at PayMe:
Our philosophy centers around end-to-end ownership, which means that every team member is empowered and accountable. We love independent contributors that are fast learners and problem solvers by nature. We love positive people that are proactive about improving things and don’t accept the status quo.
We believe true innovation comes from a deep understanding of your area of responsibility so each team member is expected to be an expert in their field and know the ins and outs of how things really work.
We know the best people want to work alongside the very best and tackle the most challenging problems at a global scale. We have high standards and high expectations from one another. We set ambitious goals and work together to accomplish them. Excuses are for other people… We deliver.
Please send your CV to: team@payme.io